Frequently Asked Questions
Everything you need to know about your favorite professional markers.
What is the difference between Copic Sketch and Copic Ciao markers?
Copic Sketch markers feature a wider range of 358 colors and an oval barrel, while Ciao markers are a more budget-friendly option with 180 colors and a round barrel, though both use the same high-quality ink.
Are Copic markers refillable?
Yes, all Copic markers are designed to be sustainable and can be refilled using Copic Ink bottles, and the nibs can be replaced if they become worn or damaged.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
What is your return policy for art supplies?
We accept returns of unopened and unused products within 30 days of purchase. Due to the nature of art supplies, we cannot accept returns on markers that have been tested or used.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How should I store my Copic markers?
Copic markers can be stored either horizontally or vertically without affecting the ink flow, provided the caps are tightly sealed to prevent the alcohol-based ink from drying out.